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Refund & Returns Policy

We always endeavour to provide you with a first class service, but on the rare occasion that things aren't perfect we want to hear from you.  Please contact us or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to sort out any issues you may have.

Alternatively you can write to us at: Wharfe Grange, Wetherby, West Yorkshire, LS22 6SS.

Changes & Cancellations

Unfortunately, once you have placed your order it cannot be changed or cancelled.

Getting Your Money Back!

Should you change your mind about a product, we offer a 14 day returns and refund policy, as long as the product is unused, returned in the original packaging and you have notified us of the reason for the return.

However, once a product is opened we are unable to make a refund on any goods unless the product is faulty.

Please bear in mind that you'll have to pay for your own shipping costs for returning your item and shipping costs are non-refundable. If you receive a refund for the product, the cost of shipping will be deducted from your refund.

Arrange a Return

If you need to arrange a return please contact us or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you need any more information or help with regards to the returns or refunds please contact us or email This email address is being protected from spambots. You need JavaScript enabled to view it. - we're here to help!