Terms & Conditions

Shopping Information

You can order products displayed on this website by Ordering online or visiting one of our stockists at the stated addresses to either order or purchase the items (if they are in our store at the time of your visit).  If you have placed your order on-line, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. Receipt of an automatic confirmation does not however mean that we will necessarily be able to meet your order.

Availability

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you do not wish to wait. Quantities may be limited. We may, at our own discretion, limit or cancel quantities purchased if your order cannot be fulfilled due to stock shortages, product difficulties, supplier problems or other reasons. Notification will be sent to the e-mail and/or the customer address you provide should such a change occur. We reserve the right to limit quantities of items sold, including the right to limit or prohibit sales to any customer at our discretion and without explanation.

Payment

All prices are in GBP (British pounds). Carriage is charged at current Post Office second class postal rates. Due to the fact that we handcraft our raw chocolate in small batches, please allow 7 working days for your order to arrive.

Credit Card Security

If you opt to pay online by credit or debit card you will be passed to Paypal.  PayPal is a safe, fast, secure way to pay online – your financial details are never shared. 

Complaints

We normally expect to acknowledge and deal with a complaint within 5 working days. During busy periods we may take longer. All complaints are handled fairly, confidentially and effectively. Any complaint should be submitted by letter or email.

Privacy Policy

This Privacy Policy statement outlines the information we will collect via this website and how that information will be used. Any changes to the Privacy statement will always be posted on the website. Information is collected lawfully through our on-line ordering procedure in accordance with the Data Protection Act 1998.

This does not affect your statutory rights as a consumer. You can check the information that we hold about you by emailing us. We will never provide information of a racist, sexist, aggressive or otherwise unsuitable content via the website to any person, regardless of age.

In order to provide you with the best service we can, Sweet Revolution has made it its policy to monitor the use of its websites and collect certain personal information. When you register to use the online shop, Sweet Revolution will store your e-mail address along with any other information you may provide.

When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address. We may use the information provided to process any transactions undertaken by you and for internal administration and analysis. We never disclose your information to any third parties.

By disclosing your personal information, you agree to collection, storage and processing of your personal information in the manner set out here. We only employ session cookies to store the necessary transaction information during one visit. For security reasons, there is never any personal data stored in our cookies.